FREQUENTLY ASKED QUESTIONS

 Check in is 1:30pm and check out is 10am 

 No early check in’s! The cleaners need all the time we can get; we love clean units! 

 Yes, certain owners will accept pets. 

 We accept personal checks, cash, and money orders. 

 Check in day; stop into our office for your check in package and keys! 

 All leases are to be paid in full prior to check in. 

 Each lease will have an amenities checklist on it. Most homes have tenants bring all their own linens and paper products. 

 Some homes provide beach tags, some do not. Check your amenities list! 

 Most homes have some basic cleaning products for tenants to use during their stay. Tenants are expected to empty the house of the food they bring in and trash. And have it broom swept when they leave. The cleaners don’t have enough hours in changeover window to do a deep clean. Just a quick once over. This is why tenants cleaning up behind themselves is really helpful thru the season. 

 Not typically, so many folks use their cell phone. 

 Check your lease amenity list, but most often the homes have WiFi included. 

 No. We collect a damage insurance fee. It purchases $1,500 worth of accidental coverage for the tenant. 

 Yes, you can pay online through your tenant portal. Please contact us to get your unique link to register for your tenant portal. 

 Yes. We encourage that. 

 We are 9-5 during the summer season most days. 

 My cell! 609-827-2287 

Our cancellation policy is found on the last page of the lease. It states that we do offer trip insurance. That is an additional cost thru the insurer that provides the accidental damage coverage. Please contact your renting agent for details for trip coverage. If you’d like to cancel your signed lease; please notify the renting agent in writing asap. They will contact the landlord to ask if they give permission to cancel the lease and what obligation you may still have to the lease. 

 Call 609-827-2287 or email us at terese@buyseaisle.com  

 Yes! Many homeowners average 2-3 offices that they are listed with. 

 Yes! You are the boss! Use or rent out whatever time you’d like as the landlord; notify us by blocking time off on the calendar using your owner portal. Or you can email us and we will block it off for you.  

 We will chat with you over the phone about comparable rental units to help you set your pricing.  

 Yes, you have the final say; we will guide you with recommendations if you ask for it.  

 Scenic photos from your perspective are wonderful and we welcome them. If you have a view from your property whether it’s a sunset or water view. If you have your home set up during the summer season with deck furniture and plants that would be better than us taking photos with an empty deck. With the exception of those scenarios, we will go take our own photos so that we can also see the house in person and familiarize ourselves with your home.  

 Our office policy is we lend keys to prospective tenants and take a photocopy of their drivers license and record their phone number. Tenants go out w a bunch of keys to preview many homes and then return right after. If you prefer, you can let us know if you’d like to require someone to accompany them to preview your home.  

 We are set up now to pay landlords via direct deposit which you can set up in your owner portal. If you prefer a check; we will mail it to you. 

Property managers retain owner funds and hire vendors as needed; maintaining their home, charging an additional service fee for this. We do not manage homes. We disperse all rental funds to the landlord and provide complimentary service to help coordinate with the tenants and landlords, service with a vendor, if needed. The landlord in turn pays the vendor directly for their service.   

No, that would be provided in a property management scenario. Landlords have relationships and hire their own cleaning company and we can lend them keys at a landlord's direction.  

 **Most important; whoever sees the damage; ie cleaning service provider please take photos before making a repair**  

We are here to help! We are your boots on the ground to assist you. Our commission is earned by renting your home and dispersing funds. We want to do more than that. Some landlords want to be on site and coordinate a repair, and simply notify us of the damage. 

Many times you can not be here as a landlord during every changeover. It is important to hire a cleaning service provider who will report damage that they see. They can send you photos and you will notify us. If it is our tenant that just checked out; if possible, we want to go see it in person. If not; it’s not mandatory. Ie maybe a broken lamp and the cleaner reports at the end of the change over day. Tenants are encouraged to self-report. We like to help however we can. If you’d like help coordinating a vendor to make a repair, we will do that. 

We will assist to process an accidental damage insurance claim that all tenants at our office purchase with their lease. Photo and description of the damage. If known; how did it happen? Paid repair invoice from a vendor. If it is a lamp and a new lamp was purchased; just a receipt is fine. No vendor was needed to make a repair. 

Landlords should have ample trash and recycling cans (with lids) at their homes for the size. If there are no lids provided the seagulls will tear the trash apart and the city will fine you. 

At our office; at the time of check-in; all tenants sign a form saying that if they cause the owner to incur a trash fine during their stay (ie not using provided lids or not recycling per city rules) they will pay the fine. Or if they leave an excessive amount of trash; they will pay for it to be removed.

We provide them with the city rules to follow to avoid a fine as well as trash days for their street and where to dispose of excessive trash. With the increased capacity in the summertime; the dump is open Sat. am so that they can take the excessive amount on their own to avoid a removal fee. 

We can coordinate the removal with a local vendor. There are a couple that provide this service during changeovers on Saturdays. The sooner we get the call; the sooner we can get on the list and trash removed prior to the next tenants checking in. 

We are here to help. Typically a tenant will call the renting office to report a problem. A toilet is running or a tub is not draining. We will call the landlord to request you send a plumber. If you are nearby, by all means you can stop to repair yourself. In most cases, landlords are not here and we will call your preferred plumber with your permission to help coordinate their service call with the then. If it is not an emergency we will not send anyone until you give permission. 

If it is an emergency where damage will be imminent to your home; we will call you first to ask for permission to send a vendor. If we do not reach you immediately; we will call and send a vendor asap. You will be responsible for the repair bill as the landlord since we are not holding any of your funds to pay the bill.